Contact information

Email us at help@ruacollection.com, or use the form below. Either way it comes straight to us — not a call centre, not a ticket queue. One person reads it, and you'll usually hear back the same day.

Worth including if you have it: your order number, and a photograph if something has arrived damaged or isn't what you expected. It saves a round of emails.

For anything about a delivery that's running late, have a look at our Delivery page first — it sets out the usual timings. If your order is outside them, tell us and we'll chase it.

If you've changed your mind about something, our Returns & Refunds page explains how it works. In most cases it's simpler than you'd expect.